FAQ

Based on the published Web Content Accessibility Guidelines (WCAG 2.1), the Accessibly app can help your website achieve compatibility. However, we cannot guarantee full ADA compliance. The Americans with Disabilities Act of 1990 is a civil rights law that prohibits the discrimination of people with disabilities and is considered a non-delegable duty. In plain English, this means that your site must be ADA compliant, and you cannot delegate the responsibility to a third party. In addition to Accessibly app, we kindly recommend you to scan your website using this ADA compliance tool—https://wave.webaim.org/. As previously stated, the Accessibly app can help with web accessibility, but website accessibility starts with fixing issues arising from your website itself. Important to note — these online ADA/WCAG tools do not include Accessibly in the Accessibility reports as we do not update your website's code. If you have more questions, reach out to our client support and we will be happy to assist you in making your website accessible!

Yes, placing the Accessibility widget as a static element is possible! We have a feature on our premium plan called "Custom Trigger"—it lets you set the Widget somewhere on the site of your choice (Navigation bar or footer are the most often used options between our clients!).

Heads up—the implementation process requires some coding skills. To get started here, follow these steps to implement the Custom Trigger feature: 1. Log into your admin panel and head over to Accessibly App. There, you will see a new section with the custom trigger option (screenshot http://designs.onthemapmarketing.com/tC03xh). 2. Here, you have to add the element ID you wish to trigger. If you experience any issues or technical assistance is needed, please reach out to our client support team.

Here is a pro tip — if Accessibly app menu is opening up with the “Tab” key, then the app is loading on your site and the issue is with the round widget icon itself. To troubleshoot this - please check if you haven't added any content to these fields under general settings in your Accessibly App Shopify Admin Panel. If there is nothing added under these fields, we will have to request access to your store to fully troubleshoot this issue. Please reach out to Accessibly support team and we will help you!

If you can open up Accessibly Widget menu with the “Tab” key, then the issue most likely lies under advanced settings. To troubleshoot this, please: 1. Log into your Accessibly Admin Panel 2. Check if these fields are empty. If they are filled out, please remove any containing information. If these fields are empty and the widget still is not showing up, please reach out to our support team.